Issue ID | 1226953 |
Internal NHTSA # | 10780251 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 01/09/15 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | The vehicle lost transmission engagement (shifted into neutral on its own) while trying to accelerate/cross through a busy intersection. This left me without any power to the wheels and no way to move out of the path of on-coming traffic. Fortunately quickly shifting the car into neutral and then back into drive fixed the problem and i was able to make it through the intersection safely. This problem has happened several times so i do not dare let my teenage daughter drive the car. The vehicle also shakes and shudders while accelerating at low speeds. Ford is offering two "customer satisfaction programs" to fix the problem. One is 14m01 which replaces faulty transmission seals which leak causing fluid contamination to the clutch. The second is 14m02 which replaces/reprograms their faulty tcm (transmission control module). My complaint is that i have a salvage title vehicle due to cosmetic damage to body panels. As such, even though ford is acknowledging their transmission system is faulty, they won't cover the cost to repair their faulty transmission seals and clutch (program 14m01). They did cover the cost for the second program (14m02) and replaced/reprogrammed the faulty tcm at no cost to me. But this is a safety issue. I personally have been in very dangerous situations several times now because of this issue. This should be a safety recall (not a "customer satisfaction program"). Ford has a faulty transmission system which is causing dangerous and potentially deadly situations for drivers. Ford has acknowledged this. So, to keep ford from saving a few bucks at the expense of someone's life, both of these "customer satisfaction programs" should be converted to what they really are, a safety recall, so that ford can not exclude branded title vehicles. |
Vehicle Mileage at Failure | 66000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SOUTH WEBER, UT |
VIN pattern | 1FADP3K20DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 20 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |