Issue ID | 1357032 |
Internal NHTSA # | 10955282 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 07/02/17 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I have an extended warranty on my vehicle, 2013 ford focus. I have contacted various dealers in my local area, who have given me various excuses to not fix my transmission which is covered by the extended warranty. I contacted the ford customer relationship department, and they are advising me that it is up to the dealership to fix or not fix the problem. They have absolutely refused to assist me in getting this fixed or getting a rental vehicle to allow for transportation during the time that my car is getting serviced. The transmission is becoming a safety issue. I have a young daughter and her safety is my primary concern. The transmission has started to shudder and stall while driving. I am concerned that this will be an accident waiting to happen without the help of getting this repaired in a timely manner. This has been an ongoing issue since august. I had a dealership in las vegas (team ford) inform me in august and i was told that the issue was not necessary and didn't need to be repaired. I have received less than subpar service from ford motor company and the dealerships in my area. |
Vehicle Mileage at Failure | 62600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LAS VEGAS, NV |
VIN pattern | 1FADP3F23DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |