Issue ID | 1484058 |
Internal NHTSA # | 11113519 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 15/07/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Ford motor company / brighton ford, refusing to cover vehicle repair even though car falls within all parameters and exhibits not only one, but both conditions covered under two separate programs at ford, (14mo1 ? Transmission clutch shutter) and (14mo2 transmission engagement or loss of power) with all symptoms present. Early in june, my 2013 ford focus (vin- [xxx]) began experiencing a periodic shutter while driving. Issue progressively got worse. Some driving times no issues noticeable, other driving times shutter apparent. As time went by, the problem progressed into a grinding noise while it was shifting into different gears. In late june i attempted to make an appointment at my local dealership (brighton ford) to have the transmission looked at, scheduled first available appointment at brighton ford monday, july 16th. While on the freeway driving home from work sunday july 15th the car began to lose power while trying to shift gears. After a short period, the transmission fault service now light appeared, and car stayed in what seemed to be a sluggish mode. I was able to drive it under that condition directly to the dealership to leave it at the overnight drop location to be looked at during my scheduled appointment the following morning. Did receive a call from service advisor [xxx] monday 7/16 advising that without actually tearing the transmission apart to determine the cause, being unable to drive the vehicle to replicate the shutter and no apparent leaks or contamination this issue would not be covered under warranty. This particular model year vehicle with the dps6 automatic transmission has two know transmission issues: customer satisfaction program 14mo1 - transmission clutch shutter / transmission input shaft seal warranty extension. Customer satisfaction program 14mo2, transmission control module extended warranty coverage. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 53000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WHITMORE LAKE, MI |
VIN pattern | 1FADP3F23DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |