Issue ID | 1538847 |
Internal NHTSA # | 11180661 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 17/02/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I called washington ford in washington, pa on 1/17/2019 regarding a check engine light due to ford focus recall (purge valve). They scheduled an appointment for 1/30/2019 to fix the recall. Took my car in on the eve of 1/29/2019 and dropped it off. They called me the following day to say they didnt have the part available. They instructed me to pick up my car and said they would call when part came in. I had an inspection scheduled for 2/7/2019 and they told me it would come in prior to my inspection. I never heard from them but called back a few times, telling them i had new codes coming up on my obd sensor (fixd) the car had been running rough, stalling out while idling/stopped.. They assured me it was safe to drive. They did not get part in by 2/7/2019 and i missed my inspection. Two new codes came up on my car and i called angrily on 2/14/2019 to ask if they need me to take car to a different location, and they told me they were just about to call me to tell me parts came in.. We scheduled for 2/22/2019 to have recall fixed. They told me rental cars aren't covered under this recall when i explained the problems with scheduling so many appointments and having difficulty finding other transportation. On 2/17/2019 my car shut off while driving, on a major road (route 40). I was able to coast down a side street and pull into driveway at the bottom of the hill. Had the dealership fixed the problem the day they originally scheduled me, i would have a working car. Now, i'm afraid more damage has been done, as there are 7 total codes on my obd sensor(there were 3 when i first called about recall). The dealership should have never scheduled me when they didn't have the right part in stock, or a rental car should have been provided until they corrected the problem. I'm very unsatisfied with the customer service level at this location! |
Vehicle Mileage at Failure | 95000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SCENERY HILL, PA |
VIN pattern | 1FADP3F29DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |