Issue ID | 1562146 |
Internal NHTSA # | 11205957 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 06/05/19 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | I received a recall notice in the mail , notice# 16s30/nhtsa recall 16v-643 may, 2017 and in doing so i notified the vicksburg ford dealership here and scheduled a appointment to have my vehicle checked, and the part made it here tuesday 5/30/17) and it was repaired i was told. Now yesterday as i tried to close my door it would not latch so i took it back to the ford co to have it checked again to see what the problem was. I was told that there is no recall exists. Of course not it was in 2017 that i came out and it was suppose to have been repaired, but the problem is it has happened now. When i took my car out there at the time i was only following what i was instructed to do, now the want me to pay for it because the serviceman told me , he did not think ford would pay for it because it is not on notice at this time. They want me to pay $197. 50 plus tax and $110. 00 labor charge. I donot feel that this is right, because they was paid for doing the job in may, 2017 eventhough at the time i was not experiencing the problem at the time, and it is hapening now they need to correct the problem. I cannot ride around with a door the is not shut properly. Now i am still trying to find my receipt for the repair, and they do have a record of it because the secretary took a forlder with the service ticket back in the back to the serviceman but he acted like that was not the recall ticket. I am going to continue to look for my receipt but in the meantime i need to get this problem fixed. I donot feel that they needs to be paid twice when the problem is obvious today. It was a safety recall issued in accordance with the federal law and i am entitled to that safey recall act. Luckily i had just made it to my house and parked when i noticed that the door would not shut, i have only the one vehicle and it is driven everyday to work, errands. Not good. Thx you. . |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | VICKSBURG, MS |
VIN pattern | 1FADP3F2XDLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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Type of child seat code | |
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