Issue ID | 979033 |
Internal NHTSA # | 10510859 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 12/04/13 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | I was driving about 40 mph. Suddenly an error message popped up "service advancetrac". Then the car was disabled. The speed automatically reduced. The speed did not respond or increase at all when i stepped on the accelerator pedal. Luckily, i was able to pull over to safety. Then the car stopped completely. I turned off the car, then turned it on again. The error message "service advancetrac" popped up again. This time, the car automatically accelerated from 0 to 30 mph, then it ran constantly at 30 mph. This time, the speed did not respond at all when i stepped on the accelerator pedal. It was like the car was on cruise control, without you being able to turn off cruise control! Extremely dangerous! I brought it to the dealership for service the 1st time. They replaced the accelerator assembly. About a week later, the same issue happened again. I brought it to the dealership for service the 2nd time. I even took a picture of the error message on the dashboard and shown it to the service adviser. They couldn't reproduce the issue, and told me there was nothing that they could do. Then it happened again right after i drove off the dealership. Then, i managed to drive back to the dealership with the error message still on and with the issue occurring. Service was able to collect some kind of code from that error message, but could not figure out what was wrong with my car, and told me they will contact ford directly. It has been 3 days and i have not received a response at all. This morning, i turned on my car and drove for 2 minutes and the same issue occurred again! As for proof, i was able to record a 30 second video clip while the car was running on a constant speed of 30 mph without me stepping on the accelerator pedal. I do not feel safe driving this car anymore because this problem can occur randomly anytime in the middle of the road! Not safe for driving! |
Vehicle Mileage at Failure | 1600 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HOUSTON, TX |
VIN pattern | 1FADP3R41DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |