Issue ID | 1207216 |
Internal NHTSA # | 10746563 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 10/06/15 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | My daughter's ford focus shudders and hesitates when switching from 1st to 2nd gear. It is an automatic, but has some sort of internal clutch or similar device according to ford. It has been doing this for a few months and was taken into the local ford dealership for repair on june 10. The dealership said they had to order the part and that it was on back order. They are telling us almost 2 months later that it is still on back order with no projected ship date. It is a dangerous situation to have a car that hesitates during acceleration, and i'm concerned about the safety of my daughter and granddaughter when they are in this vehicle. Attempts to escalate this to ford customer service over the past two weeks have resulted in no new information, no projected resolution and no one at ford corporate taking responsibility for what i have indicated is a safety issue. Please let me know if there are steps that nhtsa can take to address this situation. |
Vehicle Mileage at Failure | 30500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HERNDON, VA |
VIN pattern | 1FADP3K23ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 15 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |