Issue ID | 1586176 |
Internal NHTSA # | 11234806 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 06/07/19 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Tcm recall purchased vehicle may 2016. Through 3 years of ownership, vehicle was taken to beach ford approx. 3x for regular service including oil change and air filter. While vehicle was at beach ford, i requested service department check the transmission/dual clutch mechanism due to noticeable stuttering while driving. At the time of receiving vehicle back, i was told that the transmission was fine each time. 7/3/2019 - i was on my way to work 30 miles away from my home. While making right hand turn, then accelerated vehicle jolted with check engine light being illuminated. Upon further acceleration, determined vehicle could not go above 25-30mph. Once parked to address unknown mechanical issue, attempted to reverse out of parking space and discovered vehicle had lost reverse. Contacted beach ford explained the issue as well as explaining that the vehicle was 30 miles away from my home and not drivable. The service adviser stated that they did not have a tow truck and could not provide any assistance to have vehicle towed to the service center. 7 hrs later after going through my insurance company with roadside assistance, my vehicle was towed to beach ford within minutes of the service dept closing. Due to july 4th holiday, my vehicle would not be looked at until 7/5/19. Received call approx. 4:30pm stating my vehicle was ready to be picked up. Cpv recall while vehicle was in service for tcm recall, i requested additional recall nhtsa 18v735 canister purge valve be address. Service advisor stated they would address and vehicle would be ready the following day 7/6/19. Received text 10:44am to pick up vehicle. Clutch still felt shaky. See pdf attachment beachfordservjuly0619 cpv recall see pdf attach 14focushernansfty072519 for further issue see pdf attach beachfordservjuly1519 see pdf attach focusservice historycarfax prepared by [xxx] carmasters, llc. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 59929 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | VIRGINIA BCH, VA |
VIN pattern | 1FADP3F22ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |