Issue ID | 1687400 |
Internal NHTSA # | 11352981 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 02/09/20 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | For some time now i have been trying to get 2 recalls fixed on my vehicle : 18v735 and 16v643. When i previously called the dealership they did not have the parts yet for the recalls. Just yesterday while driving with a passenger in the rear seat of the car the rear door came open by itself and now will not close. I called the dealership (loganville ford in monroe georgia) who told me 1. That they could not get me in for the repair until next wednesday (9/9) and 2. They would not provide a loaner vehicle. I explained first that how was i supposed to drive a vehicle for a week with a door that would not close? And second this is my only mode of transportation, this is not something i did to my vehicle , this is a safety defect by the manufacturer that needs to be addressed and ford and / or the dealership needed to provide a loaner or a rental (at the manufacturers expense) until the safety repairs can be addressed and made. I further explained that safety recalls should take precedence over other repairs as it is a hazard and someone can get hurt. Both ford and the dealership are both denying use of a loaner and i am yet to hear back about a rental at the manufacturers expense and i do not think it will come to fruition. I am going to reiterate, this is not something that i did to my vehicle, this is a serious safety recall that needs to be addressed. If the latches can be replaced on all 4 doors and the fuel tank deformation can all be repaired in a few hours i have no problem waiting on the vehicle, however we know that these repairs never take less than one day, all reports i read say it may take up to 4. That said, ford needs to provide either a loaner or a rental at their expense, not mine. This is my last stop to get closure in this case, i have spoken to far too many people and am not getting anywhere, my next stop will be to the local and national news. |
Vehicle Mileage at Failure | 61000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MONROE, GA |
VIN pattern | 1FADP3F26ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |