Issue ID | 1128214 |
Internal NHTSA # | 10652552 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 27/10/14 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I filed a complaint last month on 9/17/14 #10637121 about the transmission grinding, lurching forward and shifting poorly. I took it to the dealer and they "reset the transmission" and i was advised to drive the car nice and was handed a paper on the transmission on the focus. On 10/26/14 (9606 miles), i had a major coolant leak and had to have my vehicle towed to the dealer for service the next day. While there i also asked them to look at the transmission again. I was argued with and handed a paper on the dual clutch manual transmission and what to listen for. I explained that what i was noticing (grinding, lurching and hitting the gas and the car not going) was not normal and was advised that they would "look" at the transmission but with them resetting it, there was probably nothing they can do. After a day and a half of misdiagnosis of what was wrong with my car, i was advised that my heating core was leaking and told that my transmission was fine (no leaks). I spoke to the service manager and insisted that there was an issue with the transmission. He agreed to test drive it and called awhile later and said that they had hooked it up to a machine to test the vibrations in the engine and that my focus engine vibrations far exceeded the normal and they would be approved by ford to replace the transmission. I just got my car back today and on the service order they 1) replaced the heating core and 2) replaced the clutch assembly. When they took apart the old clutch, they found shards of clutch in the bell-housing and metallic flakes. So for nothing being wrong, shards of clutch sound serious to me!! My car is only 7 months old (one road trip to north carolina) and it has lost value and i worry about future clutch issues. The 2014 ford focus still only has a standard warranty on the transmission/clutch. |
Vehicle Mileage at Failure | 9606 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | TOLEDO, OH |
VIN pattern | 1FADP3K28ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
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