Issue ID | 1222975 |
Internal NHTSA # | 10776034 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 16/07/14 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Dps6 transmission contains one or more design and/or manufacturing defects that cause problems and unsafe conditions, including, but not limited to, sudden lurches forward, delayed acceleration and sudden loss of forward propulsion from 16 sep 14 to 25 aug 15 we brought vehicle 5 times into first ford fall river, ma service department. After having the vehicle for about 10 months, and numerous car issue appointments, we were told by first ford technicians that the issues with the car are a result of our driving habits, and gave us instructions on how to drive differently, and to accelerate differently. Those instructions are not possible to follow, because to quickly accelerate is not even possible in stop and go traffic without hitting the vehicle in front of you. And its also not possible to do that in heavy traffic conditions, or speed bumps. Those instructions, along with the problems/defects of the car, have caused it to become a hazard on the road, and we are often just trying to avoid accidents. It is an unsafe vehicle to drive. There were no issues with the vehicle until jul/aug14, and yet the first ford technicians tell us that it is completely normal for this type of transmission. According to them, it is completely normal for this car to shudder and feel like it's going to stall, and normal to feel like it's in the wrong gear, and feel like it's not accelerating forward. No one would think that is normal. It's important to state, that the first ford service manager, handed me the instructions given to service departments, on how to handle customers when they come in with these problems. It is called, ? Ford powershift 6-speed automatic transmission (dps6) service customer handling guide?. Handling the customer does not solve the problems with the car. Fmc instructed ff on what to do with the car, but ff ignored it, no call back. *js |
Vehicle Mileage at Failure | 5500 |
Number of Occurences | 5 |
Source of the issue | CONSUMER LETTER |
City and State | TAUNTON, MA |
VIN pattern | 1FADP3F22ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 15 |
DoT tire identifier | |
Tire size | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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