Issue ID | 1267401 |
Internal NHTSA # | 10845739 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 01/01/16 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | From the purchase of the vehicle (dec. 2014) there have been repeated issues with power. Within the first months it powered down on the freeway - with the dashboard's power flickering on and off and the car put putting to a near stop. We were only driving about 40 mph and it was not a steep incline. When i called the dealership from which i purchased the car they didn't report any recalls or malfunctions, when i brought it in they said that there was a transmission software updated needed. On and off for months throughout the year my car would struggle when accelerating and shake. Although i brought it in and called multiple times i was told that it was safe and operable. Finally in january 2016 i brought it in again (after having gone in multiple times for inspections and fluid changes) when i had experienced stalling enough times to frighten me and after a whole day was told that there was a recall on the clutch. It has been 2 months!!! I have not received a loaner or rental vehicle even though the car is unsafe to drive and there is a malfunctioning clutch that controls the power of the vehicle which could stall at anytime resulting in an accident. My car is still shaking and worries me to drive every single time; i do not have an alternative vehicle or the money to pay for one nor should i have to. I have been disregarded repeatedly by ford's corporate customer service manager nikki and by the gentlemen whom i once respected at the service department of petaluma ford. The part has been "on order" for more than a month. I am appalled at the way that this situation is - or rather is not being handled. This car is a lemon and after paying thousands of dollars for this vehicle i would like to be reimbursed so that i can purchase a reliable vehicle outside of ford's limited selection or at least have the car rightfully replaced by an alternative vehicle. |
Vehicle Mileage at Failure | 2000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ROHNERT PARK, CA |
VIN pattern | 1FADP3N26ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |