Issue ID | 1350361 |
Internal NHTSA # | 10946560 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 19/01/17 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I bought the car in feb 27 2015. The car would shutter climbing hills and on take off. We took it to the service dept. And we were told there was nothing wrong 2 times. Finally on 09/2015 they did a software update and was told it was fixed. The problem started up again took it back in 11/15 and they replaced the clutch assembly. The problem came back again 5/2016 they did another software update. The problem persisted so they installed updated clutches and software update. The problem came back again on 12/2016 wheel speed sensor failed , they replaced the sensor and once again was told the problem was fixed. It is now 01/2016 and once again the problem is back. Took it to the service department again . The service tech that test drove the car with me told me yep it is shuttering again and told me to stop on the side of the road and come to a complete stop then press the gas pedal to the floor until it hits 4th gear then let up and repeat it one more time and that would clean the dust off the clutches. So one again i have an appointment to have this transmission serviced again. We have contacted ford numerous times and the first time they were more than willing to try to fix the problem . Now when we contact them we are treated like we are making this up. We called them a week ago and a woman by the name of [xxx] at [xxx] ext [xxx] was supposed to contact me within 24 hours. I still have not talked to her and i called numerous times ad left messages. Instead someone else contacted us and proceeded to tell us the shuttering was normal. When i told them this was not normal and has almost caused at least 2 accidents and i was ready to get a lawyer i was told if i got a lawyer my case would be closed. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 3000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MOSHEIM, TN |
VIN pattern | 1FADP3K23ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |