Issue ID | 1551025 |
Internal NHTSA # | 11192347 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 28/02/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Purchased 2014 ford focus in dec. 2018, less than 31,000 miles in excellent visible condition from family friend for my child away at college. Was informed by previous owner that the when starting from 0 there is a small stutter as car shifts into 1st gear. A ford dealership instructed them that there is a 10yr/150,000 mile warranty extension (14m01 -dp56 transmission clutch shudder), but cannot do anything until it gets worse. Taking ownership of the 2014 focus, we did experience a shudder-shudder. My child informed me late feb, early march the issue has gotten worse. Home for spring break, 03/24/19 week, took for test drive, and the issue is significantly worse; jumping-shuddering-jerking, shudder-shudder when shifting from zero to 1st and also 2nd gear. 03/25/19 took to my mechanic who instructed was transmission issue and ford has various service publications and advised to take to ford dealership. I contacted local dealership as well as ford customer service 03/25/19 to make appointment and start claim. 03/25/19 pm dropped off at autonation ford. 03/28/2019 informed transmission clutch is out of specification and defective, and will cost $2060 +tax to replace. Also informed that the defective clutch is not covered with the extended warranty (14m01 -dp56 transmission clutch shudder). Also that the vehicles original 5yr/60,000 mile warranty expired on 02/08/2019. 03/28/19, contacted ford customer service , received case#, and instructed that my issue has been logged but ford will not do anything, that although the vehicle has 32,986 miles, the 5yr warranty, expired 02/08/2019. Ford did inform me that i can contact nhtsa. Although customer service was polite, this is absolutely not acceptable customer service with a known defective issue. Without resolution, this is, was the 4th and last ford product my family of 5 will ever purchase, and advise others also to not. |
Vehicle Mileage at Failure | 32000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | AVON LAKE, OH |
VIN pattern | 1FADP3EL193XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
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Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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Dealer's city | |
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