Issue ID | 1583494 |
Internal NHTSA # | 11232804 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 17/07/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | 84000 mi i bring into ford dealer that i purchased from and majority of service has been done at. Poor shifting and stuttering has been reported as far back as 33,000 miles. Vehicle is so bad now, at a stop light or stop sign, upon pressing the accelerator, car violently shudders and will not move forward for 5 to 8 seconds. Today, july 17th 2019, dealer found clutch to be 700 rpm out of spec. Told me that my warranty has expired both factory and the extra service protection that i purchased when new. I explained that the dual-clutch transmission is under a ford bulletin that is covered for 100,000 miles because of a known problem dating back years in focuses and the ford fiesta. Service manager gives me ford corporate customer service number to contact, so i do. I explained to them that this is part of the known transmission issue that ford is well aware of especially in light of the news feed in the past 72 hours with documents admitting their knowledge of defective transmissions. This car has been unsafe for years and ford does not stand behind it, they told me at ford customer service that this is my responsibility but to save my receipt in case in the future this is deemed part of the issue. I explained to both the service manager at the ford dealership and ford customer service that this was my college student daughter's car, and that it is a very unsafe vehicle that has almost caused her to get into three accidents due to no acceleration. I can attest that the 2014 ford focus se model does have transmission issues which cause a very unsafe vehicle. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | UNADILLA, NY |
VIN pattern | 1FADP3F27ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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