Issue ID | 1657700 |
Internal NHTSA # | 11322068 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 23/04/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I purchased the ford focus titanium hatchback in 2014 new, and since then it has been to the dealership/mechanic over 25 times due to 2 major defects -- ford powershift transmission and electric/engine issue with draining the battery. I've had 4 batteries and average 6-8 jump starts per year due to the electric problems with the computer draining my battery. I've come very close to having at least 8 accidents due to the transmission fault. The transmission was replaced a couple years ago and it worked without having the shifting stall problem for about 2 months. My dealer said that's "all they can do... Ford doesn't offer any payback or refunds due to these 2 well-known lemon defaults. I just called the 800 number for ford to file a complaint (800-392-3673) and they stated that i'd have to call back in 2 hours because their system is down. I asked if i could file a complaint online and they stated, 'no', you must call us to file the report. Details involving the lack of safety due to these 2 issues -- i've had my engine stalled in the middle of traffic on average of 6-8 times per year, putting my young children and self in great danger. I've also had my battery die just hours after parking it in a metropolitan city (miami/tampa/washington dc/chicago/detroit) and had to wait at my vehicle with my children for ford or aaa to help replace/charge my battery -- which took on average 1-2 hours each time. I am requesting that ford purchase my vehicle for the full blue book value, in addition to $10,000 due to the loss of work and lack of safety/hardship/disregard to my safety issues that i've brought to their attention over the past 6 years. Please contact me at [xxx] and leave a message if i'm unable to answer. Thank you, [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | FORT MYERS, FL |
VIN pattern | 1FADP3N27ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
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Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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