Issue ID | 1683300 |
Internal NHTSA # | 11349969 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 27/07/20 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | I was driving down the street, and my car lost power in the middle of traffic. I couldn't do anything except let the car coast to the nearest side street. This is the first time it has gotten to this particular degree. Before this happened, i was on my way home and as i was leaving the stop light, the car hesitated and took a while before the speed would pick up. It also did some weird things that i can't explain, but know that it shouldn't have happened. After this first incident, i immediately contacted ford and complained about the problem. I was advised that the car had two extended warranties and i should take it into a authorized dealer and have the vehicle diagnosed and that if it was a transmission module issue or something to that effect, it would be covered under the warranty and the repairs would be done at no cost. I took the vehicle to a ford dealership in tennessee and was told that my vehicle had an branded title and the dealership refused to put the car on the machine unless ford corporate called them directly with an authorization code. I called ford corporate back and explained to them what the issue was and the agent put me on hold and called the dealership and gave him all the information he needed to start the work on my vehicle. About three hours later, i was contacted by the dealership and was told to pick up my vehicle because someone from ford had contacted him and said that my warranty was no good. I emailed the ceo at ford corporation, and after two weeks, still haven't heard back from him. I called the corporate office again and was told the same thing as before, which is that my car has two extended warranties and the work should have been done because one warranty covers the transmission whether it has a branded title or not. Now, i have a car sitting up, unnecessary expenses and a dent in my back bumper. |
Vehicle Mileage at Failure | 66200 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MEMPHIS, TN |
VIN pattern | 1FADP3F20ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |