Issue ID | 1594571 |
Internal NHTSA # | 11245675 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 20/07/19 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | My family was leaving a parking lot and when the car was started up the steering would not work properly. It would not turn without a lot of difficulties. A message came on that said: steering assist fault. Service required. We had to get to an airport and we were stuck in a parking lot. We went online to see if others had this problem and if there was a solution. We saw that others had this problem. One solution we read was to let the car sit a bit and then try again. We did this and each time it was still very hard to turn the steering wheel. Finally, after waiting a little longer i started the car and it seemed to be able to move but was still very difficult to steer. After circling the parking lot a few times we decided to try to get to the airport on time. I drove and it was very difficult but i was very careful and we got there and then home, several hours of driving. I took the car to a local mechanic who said that with only 58,000 miles on the car it should not have that problem and that he could fix it for up to $2,000 but that he would recommend that ford should pay for it and that i should take it to a ford dealer and contact ford to pay for it. I took it to the local ford garage who was very accommodating but were unable to pay for it. I then called the ford company phone and the person told me they would not pay for it at all but that i should keep my receipt in case they later would pay if many were affected. I got the car fixed for $2,155. That was for: 1 hv6z 3504 ep gear asy - steering, and also for an alignment which they said was needed because of replacing what they had in the steering. I had tried to start the car at various times and the error message always came up and it always steered hard. I'm glad it didn't go out on me when i was driving as i see has happened with some people. Ford should pay for this. |
Vehicle Mileage at Failure | 58000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MECHANICSBURG, PA |
VIN pattern | 1FADP3F23ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |