Issue ID | 1648325 |
Internal NHTSA # | 11312135 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 25/02/20 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Recenltly without prior notice of symptoms, my ford 2014 ford focus displayed steering assist fault when attempting to start the car and leave the office. The car lost all power steering. I shut off the engine, and restarted the car. The power steering was restored and i was able to make it home without further issue. The car perfomed fine for the next week. The following week, the car displayed the same fault, but this time the restart trick did not work. I tried many of the supposed fixes discussed on the internet, but none of them worked. I had to have the car towed to the shop as i was unable to drive the car. Further investigating on the internet revealed numerous other complaints of this same nature. I reached out to ford customer service, and was hung up on each time. They people at the call center are like robots repeating the same line over and over regardless of my question. Then they hung up on me. I was made aware of a service bulletin that was for problems with the steering assembly, but apparently it only applies to a small number of vehicles. Ford customer service is a joke, and they refuse to take responsibility for selling a faulty product. I will never buy another ford vehicle. I have been quoted a repair price of $2500 to replace the rack and pinion system, as the component parts are unavailable for purchase. |
Vehicle Mileage at Failure | 99000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MAGNOLIA, TX |
VIN pattern | 1FADP3F2XELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |