Issue ID | 1522046 |
Internal NHTSA # | 11161368 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2014 |
File date | 07/11/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I took my car in for the issue regaring the recall for "the engine may stall due to a stuck canister purge valve (cpv) within the fuel vapor system" and my second transmission fix within 10,000 miles of the last transmission replacement. The first transmission module fix, my car was in the shop for 19 days. When i recieved my car back, my transmission was shuttering so bad and wouldnt accelerate and was stuck in a gear and would not break or speed up for a couple of seconds. When i tried to take the car back in, they told me that "they fixed the recalled issue so i would have to pay for the diagnostic." in november, i found out that from may to nov. I had been driving on a broken transmission clutch. In november, they finally put in a new transmission clutch, however dont have record of them checking for the recall on the fuel system. When i took my car in for work, they told me that it was going to take a couple of hours, then it turned into one to two days and put me in a rental, however didnt communicate with me about the status of my car. I called multiple times a day, however didnt recieve any details from my mechanic. On saturday, i called again and talked to the front desk agent. I told him that my car was supposed to be done the day prior and i hadnt recieved any update on my car. Later that day, i finally recieved a voicemail stating that they had finished the transmission clutch, however found a oil leak and they "had been doing what best for me" and had been fixing it without communicating to me about it. My car stayed in the shop for an additonal 4 days to fix the oil leak. I ended up being charged for the rental car after i was told that everything was under warrenty and recall so i didnt have to pay for anything. I didnt even know that they were doing this work on my car until days prior. After more than a month, i am still dealing with this problem. |
Vehicle Mileage at Failure | 54594 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAVAGE, MN |
VIN pattern | 1FADP3F28ELXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |