Issue ID | 1589705 |
Internal NHTSA # | 11242146 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2016 |
File date | 06/08/19 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Car stalled on a sunday while driving 70 mph on the highway. Had to have it towed at my own expense over 80 miles to my home. The next day attempted to drive it to dealership when it stalled again while at 40mph. Had samaritan assistance to push it out of the road and had to push it to the nearest lot in the rain as the street had no shoulder. That lot happened to house a repair shop. Repair shop determined issue was under warranty and called ford to confirm however ford denied. When i called and spoke to a different service rep was told the issue is actually under recall (but also warranty) but only ford can provide recall remedy without incurring charges so i could bring it to ford to have it completed. So i towed the focus to the dealership at my own expense. I was informed diagnostics would be performed in approximately 2 weeks. When i inquired about a loaner vehicle was given 1800 number to ford care. I called 3 other ford dealerships to ask their waiting period for diagnostics and found one that stated by the end of the week (today is tuesday). I ultimately had my vehicle towed to that location. Once off the shuttle and back home, i contacted ford care and was referred back to the dealership regarding a loaner vehicle and even reimbursement for the tow charges i incurred. I am without a vehicle until repairs can be completed with 3 tow charges on my bank account. |
Vehicle Mileage at Failure | 65000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HOUSTON, TX |
VIN pattern | 1FADP3F25GLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |