Issue ID | 1621410 |
Internal NHTSA # | 11282078 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2016 |
File date | 16/11/19 |
Component | WHEELS:LUGS/NUTS/BOLTS |
Product type code | VEHICLE |
Description of the problem | The lug nuts on this vehicle are improperly designed, and this issue is well know by the ford dealer, (felix sabates ford, charlotte, nc) and tire shops such as goodyear. The aluminum over-cap on them becomes "swelled" and deformed to the point that a lug wrench will not fit on them, after only a few uses. This can be more than just a nuisance, as it can leave someone stranded in the event of a flat tire. Ford refused to rectify the issue with replacement lugs nuts when i called their customer service. The dealership has also been told by ford that they have no intention of compensating the dozens of customers that this is happening to. I had to pay for after-market replacements. There is no way lug nuts should be defective after only 3 years (5 tire rotations), and the dealer did most of them. I paid $62 + 8% tax for replacements (while i was at goodyear). See photos of deformed lug nuts and receipt for replacements. *dl |
Vehicle Mileage at Failure | 25000 |
Number of Occurences | 1 |
Source of the issue | CONSUMER LETTER |
City and State | FORT MILL, SC |
VIN pattern | 1FADP3L93GLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | Y |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |