Issue ID | 1300306 |
Internal NHTSA # | 10885931 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FUSION |
Model Year | 2014 |
File date | 14/07/16 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | When my son was driving the vehicle the steering assist indicator light came on without notice at which time he was unable to easily steer the car. He managed to get the car into a nearby parking lot where we had the car towed to a ford dealership service center. The dealer indicated that the steer gear failed and would need to be replaced. Even though there a regional customer satisfaction no 15r01, for the replacement of this gear, my repairs would not be covered under this program because the gear didn't fail as a result of fault bolts. I contacted ford motor company and and experienced great customer service in dealing with the problem, at which time i was transfered to tj brewer (thomas), the general manager for the west market. I never spoke with tj as someone named mark answered and indicated that he would be happy to get things started for me and pass it along to tj. Mark was rude and belittling. He acted like i was trying to get a free handout and told me that my request for repair for the known steer gear failure has been denied. I asked to speak with tj and mark said that he had all of the authority to approve or deny my request and that no effort of my own would over-ride his decision. I asked him if there was any manager that i could speak with and he told me that they were all busy and he would have them call me back. I have not heard from mark, tj or his manager yet. I followed up with a call into ford motor company again, where i my situation was handled expertly again but told that tj would be the last authority and have the final say on whether ford was going to do the right thing or not. |
Vehicle Mileage at Failure | 54000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ROSEVILLE, CA |
VIN pattern | 3FA6P0H9XERXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |