Issue ID | 1448302 |
Internal NHTSA # | 11073881 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FUSION |
Model Year | 2014 |
File date | 17/10/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Starting in october 2017, immediately after i updated the sync software in my car, the integration between my iphone and my car stopped working. Previously i could say "hey, siri!" and the car would activate my car's microphone so that the phone could hear my commands. After the update i cannot talk to my phone because the car does not activate its mic and the phone mic is covered by the cradle. When i contacted ford recently i was told that ford has removed this feature because "the car has its own voice recognition system" (sync) and that ford does not support reverting to the previous version of the sync firmware. Clearly ford wants to "own" the customer buy removing integration with phone voice features. This is a safety issue because i cannot no longer access phone features not supported by sync hands-free. Cars with advanced electronics are already known to be a safety hazard and this makes it worse. This change was done without my knowledge or consent, which is a separate issue, which i will pursue with the ftc. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN JOSE, CA |
VIN pattern | 3FA6P0H93ERXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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