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2014 Ford FUSION Visibility Wiper Problems, Complaints and Defects

Issue ID	1138498
Internal NHTSA #	10663103
Manufacurer	Ford Motor Company
Brand	FORD
Model	FUSION
Model Year	2014
File date	12/10/14
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	The driver side wiper blade in continuous mode travels from the 0 degree position to 90 degrees (vertical) but only back to 20-30 degrees before returning to the 90 degree position. Not only doe the blade not clear the entire windshield in front of the driver, but remains in the field of vision blocking the view of oncoming traffic. I took the car back to the dealer who informed me that all fusions have the same wiper defect. I filed a complaint with ford customer care (see below). Their response was negative. Subject: re: ford motor company [xxx] what is your vehicle sales or service issue?:my new 2014 fusion driver side wiper does not clear the entire windshield on continuous mode. I went to the dealer for warranty repair but they stated that all fusion wipers have the same defect. We checked several fusions on their lot and all wipers travel from 90 degrees to between 20-30 degrees, not 0-5 degrees as in the intermittent mode, and at the lower end, the wiper blade remains in the field of vision obstructing the view of oncoming traffic. I have never had a car or even heard about any vehicle that does not clear the entire driver's windshield viewing area. This is a very serious safety defect that needs to be addressed by ford's engineers. I hope to hear from them soon concerning a fix before anyone has an accident due to limited visibility during rain storms. What action has your dealer taken to address the issue?:case #[xxx] dealer claims this is a design flaw. [xxx] the district customer service manager stated that this needs to be addressed by ford engineers before accidents begin to happen in the rain. What assistance are you seeking from ford motor company?:correct the malfunction windshield wiper problem with an update to software / hardware. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	1700
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PITTSBURGH, PA
VIN pattern	1FA6P0HD9E5XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	30/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF14SRA8XKT486915 1FMJU1HT8LEA84536 2T3YFREV7DW056254 YV4A22PK8K1432864 YV3T2U822FA172748 JHMCL75405C213472 WF0CXXGAKCDC68096 1FADP3M29HL214866 U5YPV81BGPL196979 5NPET46C89H563321 SALKA9B98RA211176 JN8AY2NY3D9066491

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2014 Ford FUSION Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2014 Ford FUSION Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?