Issue ID | 1488385 |
Internal NHTSA # | 11118849 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FUSION |
Model Year | 2015 |
File date | 04/08/18 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | My car was part of the recall for the bushing cable but was told by the dealership who was told by the specialty group at ford that it was not an actual recall so i will have to pay for the repairs upfront until it became a legitimate recall and the parts were available. I even had my car towed to the dealership under the impression that the cost would be covered by ford since it has something to do with the recall but now after speaking to the dealership that is not a guarantee nor is the rental car that i am having to use since my car is down due to the recall. I filed a previous complaint regarding the shifter cable bushing going out but this complaint is in regards to ford not having the bushing or the shifter cable to fix my car even though i was told that it would be fixed in a couple of days, i would pay for the repairs then they would reimburse me once it became an actual recall. I am not refusing the repairs but can not wait a month for the parts to come in nor can i afford a bill for over $500 that was part of a recall that ford issued but is now saying is not an actual recall. What am i supposed to do? I am going to go get my car and have a more reliable figure fix my car and proceed from there. Also now i am out a tow bill and $35 for 3 days on a rental since ford did not do what they said they would do stated on their declaimer that dealers will replace the shifter cable bushing at no cost to the customer except this customer. This was on their ford media website. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GRAVETTE, AR |
VIN pattern | 3FA6P0H72FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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