Issue ID | 1494171 |
Internal NHTSA # | 11123597 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FUSION |
Model Year | 2015 |
File date | 29/08/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I was notified of recall 18s20 for my for fusion around mid august. On august 29, after getting gas the shifter would shift to drive but the car would not shift at all and therefore we were unable to drive it. My husband was able to get it to manually shift by tinkering with the engine shift, and we were able to put it in drive and drove to north central ford in richardson texas. There we were told that it was the recall issue but they would be unable to fix it or help us because they did not have the go ahead form ford motor company or the parts. However, they said that if we paid full price to fix it, $700 dollars, they would be able to fix it for us and when ford approved the fix then we would be reimbursed. We didn't have the $700, so the manager jim ayo explained that there was nothing they could do. This resulted in loss of wages for a full day's job and a car that is not running or usable. I am baffled at the fact that it is a ford issue from a recall but i am expected to fix it. The approximate fix timeframe is july 2018 or after. I would like a solution asap as this is my vehicle for traveling to work. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WYLIE, TX |
VIN pattern | 3FA6P0HD8FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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Dealer's name | |
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