Issue ID | 1481650 |
Internal NHTSA # | 11111674 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | MUSTANG |
Model Year | 2014 |
File date | 16/07/18 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Lack of response from the kistler ford dealership (5555 w. Central ave. Toledo, oh 43615) to remedy the takata air bag recall. For over a year i have been on a waiting list for parts availability to conduct the repair... In fact, my name was taken off the original waiting list for some reason; it was put back on the list a few months ago when i visited the dealership and inquired about the status of the parts/repair. It was only after i again visited the dealership earlier today that someone in their parts department acknowledged that parts were, in fact, available and that they would conduct my repair tomorrow, 7/17/2018. I also found it disturbing that with parts in inventory, i was told that my name was number seven on their waiting list... Apparently there are six people in front of me waiting for the same repair. I guess i should be grateful that i am being given preferential treatment and jumping ahead of the others who are also "waiting for parts" to conduct this repair. I also find it ironic that i have been receiving repeated face book notices from ford implying that i am being negligent in not getting this airbag repair done... I have replied to their e-mails explaining that the "ball is in their court" waiting for parts... Thought you might want to know about the apparent communication breakdown in the recall process between ford corporate and their dealers who appear not to be taking this issue very seriously. |
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Source of the issue | NHTSA WEB SITE |
City and State | HOLLAND, OH |
VIN pattern | 1ZVBP8FF5E5XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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