Issue ID | 1482754 |
Internal NHTSA # | 11112511 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | MUSTANG |
Model Year | 2014 |
File date | 30/05/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Takata recall - we have received numerous letters, postcard and emails about the airbag recall and we have tried, unsuccessfully numerous times to set up a date and time for the airbag replacement with our dealership. I have called the dealership and spoke to several people telling the issues repeatedly to each person i spoke to. I was transferred to the service manager i was told whom did not answer and i left a very detailed message regarding the reason for my call, the specifics of the car and multiple ways to contact myself or my fiance. I have had to call several more times die to not receiving any return call from anyone at the dealership for over a month. I have looked to see if i could schedule and appointment online and they do not have that option available. Therefore i have had to take time away from other obligations to go to the dealership to complain to attempt to have this remedied. Initially they were receptive and now four days later they have reverted back to failing to return my phone calls. I have also been experiencing issues with corrosion on the battery and the battery wire cables since i purchased the car. Despite making the dealership aware of this they have failed to take any steps to even determine the issue. Additionally, my security system on my car was apparently bypassed by thieves and i have talked to the top boss of this dealership and he has informed me that the security system is in fact disabled and that without them running a diagnostics test on the car they cannot determine to what extent the security system is damaged, if it is reparable, or if there may be more significant damage to the computer / electrical system. My security system has been non-functional for a month at this point and i cannot get the dealership to simply return my call to remedy this. |
Vehicle Mileage at Failure | 0 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BATON ROUGE, LA |
VIN pattern | 1ZVBP8AM8E5XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |