Issue ID | 164230 |
Internal NHTSA # | 708587 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | WINDSTAR |
Model Year | 1995 |
File date | 09/07/99 |
Component | ENGINE AND ENGINE COOLING:ENGINE |
Product type code | VEHICLE |
Description of the problem | The 1995 ford windstar van was purchased in october 1997 with about 45,000 miles. On july 9, 1999 a stranger approached in the pizza hut parking lot to say that black smoke was coming from the van. I took the van to johnson ford in marble falls where the mechanic said the problem was a blown engine head gasket. Estimated repair cost $ 1136. 00. Another repair shop said there had been a recall on the head gaskets for that vehicle. Ford motor company was contacted. The ford representative said there had been a recall but it had expired. I told them i hadn't received any notices regarding a recall. They then said there was no record of myself as the vehicle owner and a notice had been sent. When asked where the notice was sent they said to me. When asked to what address the representative said she only had a name another department had the address. A second phone call with ford motor company informed me i didn't receive a notice since i was the second owner, and because i didn't respond within the proper time frame of the recall there was no recourse. It was up to the customer to notify ford when they purchased a ford vehicle. They refuse to honor the recall. *ak |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MARBLE FALLS, TX |
VIN pattern | 2FMDA5145SBXXXXXX |
Was vehicle invloved in a crash? | |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/10/97 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | |
Drive train type | RWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |