Issue ID | 201477 |
Internal NHTSA # | 718040 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | WINDSTAR |
Model Year | 1995 |
File date | 22/01/00 |
Component | ENGINE AND ENGINE COOLING:ENGINE |
Product type code | VEHICLE |
Description of the problem | We purchased this 1995 windstar new from the dealer and paid cash up front expecting this vehicle to be our main family car for at least 10 years. When we experienced an intermittent heater around 75000 miles, the dealer replaced the thermostat at a cost of $107. 77 and said nothing about the headgasket. Two days later the heater was again intermittent and when examined by the dealer i was told that the head gasket was defective. Actually they misdiagnosed the problem the first time i brought in the vehicle for an intermittent heater. The following day the dealer service manager said that i had to pay $495. 00 or the cost of an extended service agreement to fix the head gasket and ford will pay the balance. The extended service agreement would cover my vehicle only to 75000 miles. I have 75115 miles on my windstar now. I feel that ford should pay the full amount of repairs in this case because of the head gasket design flaw described in the 1998 head gasket recall. We are very dissatisfied with the unfair way ford is treating its best customers. John and karen taylor. *ak |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HUDSON, NH |
VIN pattern | 2FMDA5148SBXXXXXX |
Was vehicle invloved in a crash? | |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 01/11/94 |
Was original owner? | Y |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |