Issue ID | 279549 |
Internal NHTSA # | 740108 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | WINDSTAR |
Model Year | 1995 |
File date | 22/01/01 |
Component | ENGINE AND ENGINE COOLING:ENGINE |
Product type code | VEHICLE |
Description of the problem | We experienced a problem with our head gasket failing and subsequent repairs as a direct result of the head gasket failure. We had received a letter from ford stating that there was a potential for the head gasket failure and there would be an extended warranty to cover the replacement of the gasket however our problem is that ford knnows there is a problem with the 1995 windstar and did not cover the additional expensed we incurred because of a direct correlation with the failure of the head gasket. We had to pay $1100 out of our own pocket. If ford had simply placed a recall on these defective parts we would not have had this expense. I have spoken to three different people at ford's customer relations and not one single person wants to hear what i have to say. Our service mmanager informed us it is a problem and form motor co. Is well aware of it and chooses to do nothing to help the customer. Basically i was told by sherwin in customer relations that unfortunately i am an unsatisfied customer and they only have a handful of unsatisfied customers. He also told me they did an investigation and found that my repairs were not a result of the failure of the head gasket. I spoke to the service manager at dennison ford in bloomington and he confirmed my suspicions that he never talked to anyone in customer relations concerning my vehicle. Luckily i was only going 25 mph and am wondering what could, have happened if i would have been traveling at 65 mph on the interstate when my engine failed. I tried to file a complaint with sherwin today and i was told, i do not have a complaint to file. I was told i have no proof whatsoever to back up my claims however i was told,,,,,,,,,,by someone at dennison that yes indeed some of this engine fail,ure was a result of the head gasket problem. I feel that ford is not genuinely concerned with the safety of their customers. Is there anything you can do to help me? Thank you.*ak |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | NORMAL, IL |
VIN pattern | 2FMDA5149SBXXXXXX |
Was vehicle invloved in a crash? | |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 01/09/99 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |