Issue ID | 338972 |
Internal NHTSA # | 757092 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | WINDSTAR |
Model Year | 1995 |
File date | 08/01/02 |
Component | ENGINE AND ENGINE COOLING:ENGINE |
Product type code | VEHICLE |
Description of the problem | Headgaskek blew. Called a service garage and was told he heard there was a recall for that type of van he wasnt even a ford dealer either. Was told to call a ford dealer. I called kelly ford and gave them the vin number and was told there was a recall on my van but they needed to see the van to see if that was the problem but i couldnt drive the van. I then called palm bay ford and gave them the vin number and was told the same thing about a recall and ford pays it but i was told by a few service people and friends to stay away from palm bay ford. I then called paradise ford and gave them the vin number and was told again about the recall. I then called back kelly ford and was told it would take about 3 weeks to fix . Ithen called back paradise ford and they said about 2 to 3 days and i asked if towing was inculed in the recall but was told no. But amy gave me a towing co so i had the van towed up there. When they got my van they called me and told me it wasnt covered any more because the recall ended on my van. I then called ford customer relation and told them my problem and they called paradise ford and told me to call and talk to debbie and ford couldnt help me so i called and talked to debbie and was told that amy so of never told me that because she doesnt work in that department and the recall wa for 7yrs or 100000 miles and my van went in service in 94 so i missed it by 6 months. Debbie said she would talk to her rep to see what she could do and cal me back. She called me and said her rep said they would pay 900 if i wanted to pay 600. Why would they even pay anything if they weren wrong or even still having problems. Debbie told e she doesnt know why ford stopped the recall because there still having problems . Ican even proof it by the vans waiting to be fixed at the places i called. I even wrote a letter to ford customer relation but i guess there not doining anything i just want ford to know the problem still and pay me 600. 00 for my repair.*ak |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | PALM BAY, FL |
VIN pattern | 2FMDA5142SBXXXXXX |
Was vehicle invloved in a crash? | |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 01/07/00 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |