Issue ID | 235040 |
Internal NHTSA # | 726033 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | WINDSTAR |
Model Year | 1995 |
File date | 29/06/24 |
Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
Product type code | VEHICLE |
Description of the problem | We are currently fighting a failed transmission. When we took the vehicle to the ford dealership last week, we were told that it needed to be repaired or replaced. The dealer advised us that both scenarios were covered by a 12 month/12000 mile warranty, but if we elected the overhaul option, if a part failed that wasn't fixed, the warranty would not cover it. We elected the higher priced replacement. We were advised to come back the following week and the dealer would order a new transmission. My wife took off work and drove an hour to the dealership to leave off the car. When she got there, the dealer told her that ford has stopped all shipments of this transmission and that he would be unable to order our replacement. Ford would give him no firm date on when we might be able to get a new transmission. Since ford had decided that customer support was a matter of minor importance, we had no option but to repair the existing transmission and run the risk that the warranty would cover anything that happened. We have also had to replace the head gaskets on this vehicle and the oxygen sensors. I will tell you that immediately upon getting this vehicle back after the transmission is repaired, it is being traded in on anything else and i will never own another ford. When it comes to customer support from ford, we have had zero. *ak |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EUREKA, KS |
VIN pattern | 2FMDA5143SBXXXXXX |
Was vehicle invloved in a crash? | |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/09/96 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | |
Drive train type | FWD |
Transmission type | AUTO |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |