Issue ID | 395311 |
Internal NHTSA # | 10000642 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | WINDSTAR |
Model Year | 1995 |
File date | 12/06/01 |
Component | SUSPENSION:FRONT |
Product type code | VEHICLE |
Description of the problem | Re:1995 ford windstar vin 2fmda514osbc67777 this complaint relates to damage incurred just prior to an official recall notice for collapse of this vehicle's suspension system and ford's refusal to reimburse me for the damage incurred and repairs performed. I have contacted the dealership, called ford's customer care recall line, and written to ford's ceo with no response. It is my understanding that ford is obligated to pay for all repairs which resulted from a situation under which a recall is declared, even if they were incurred prior to the recall announcement. On june 12, 2001 the driver front end collapsed and the vehicle crashed to the ground and listed to the left. The cause was the failure of the front suspension coils, which acted like a hook and completely tore through and shredded the new tire i had just put on the vehicle. I have photographs of the incident. The ford delership was booked several days out so i took the vehicle to another facility, boca tire who identified the problem and suggested that we have both the front and rear systems fixed for safety. On august 24, 2001, the starter failed and we were advised it is likely this was related to the suspension crash. We subsequently had suspected transmission problems. Shortly after the initial incident we received a notice of an extended coverage announcement for the front coil springs of the 1995 windstar. I contacted the customer relationship center and explained all of these issues and problems and that it seems highly unlikely that all of these problems are not related to the initial failure of the coil springs and the collapse of the front end. We incurred $1,380 in repairs. We turned in my repair receipts for ¿ |
Vehicle Mileage at Failure | |
Number of Occurences | 3 |
Source of the issue | NHTSA WEB SITE |
City and State | BOCA RATON, FL |
VIN pattern | 2FMDA5140SBXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 2 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | SAWGRASS FORD |
Dealer's telephone number | |
Dealer's city | SUNRISE |
Dealer's state code | FL |
Dealer's ZIP code |