Issue ID | 1649319 |
Internal NHTSA # | 11315849 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | SIERRA 1500 |
Model Year | 2014 |
File date | 02/03/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | This incident occurred 4-5 times over the last week driving between 25-40 mph. While driving, a warning or notification pops up on the dashboard screen stating stabilitrack off or steering assist off, which stiffens the steering wheel and i can't turn the truck at all. At one point, the notifications popped up and then my a/c went off and radio went off along with my entire vehicle. I had to slam on my brakes, place the vehicle in park, and then restart at which point it came back on and worked until i could pull over and assess what had occurred. I attempted to call gmc customer service (800-996-9463) and advise them of the problem and they acknowledged a recall (#17276 - loss of steering assist), but it didn't apply to my vin#. It only applied to 2014 models of both chevrolet silverado ld and gmc sierra ld vehicles, whereas my vehicle is a 2014 gmc sierra ltd. They advised that a gmc dealer could "reprogram the eps module software", but the cost would come out of my pocket and they wouldn't acknowledge any fault or recall issue. My concern is obviously the fact i have kids and transport them to and from school and sporting events. I couldn't even imagine this happening with children in the vehicle and causing an accident or worse injuries to passengers or the driver. This is a major safety issue, and i'm surprised this hasn't been addressed or acknowledged by gmc. |
Vehicle Mileage at Failure | 73000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | OLDSMAR, FL |
VIN pattern | 3GTP1VEC5EGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |