Issue ID | 1430122 |
Internal NHTSA # | 11052633 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | SIERRA 1500 |
Model Year | 2014 |
File date | 03/04/17 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | On or about 4 april, 2017 i experienced an alarm while driving my 2014 gmc sierra. While traveling between conroe tx and plano tx, i received a warning steering stability. The alarm cleared so i checked my owners manual and it said to take it to a dealer if it didn't clear. I used onstar and had a diagnosis done on the truck. They reported no problems. The next day the truck shut down, in the middle of making a u turn. My daughter thought she had knocked it out of gear but couldn't get it to start until she turned it off and back on. The same thing happened again (this time to my wife) turning into a parking lot. She took it to a gmc dealer to have it checked out. They found a broken gear in the electronic power assist assembly. We heard that our vehicle had a recall # 17276, for problem with the steering. I then took it to the dealer where i bought the truck and had the computer updated to prevent the problem. I then ask for a reimbursement for having to have the steering module and negative battery cable replaced. I contend that, at the time, the cause of the steering problem causing the truck to die. When i ask a technician at mckinney if the recall was for the problem, he said: no that is just to change an error in the computer. Back in april, the only thing they could do to possibly prevent the stalling was to look for something like a power problem. Before i took the truck in i had no indication of power problems and i was never told how the negative battery cable went bad, only that it happens and the truck was out of the 36 mo warranty. I checked on the internet to see if anyone else was having the problem and what the solution to it was? I saw several people were having the problem, but nobody knew what exactly caused it. The consumer requested to be fully reimbursed for the repairs made referencing the recall #17276. *js |
Vehicle Mileage at Failure | 63000 |
Number of Occurences | 1 |
Source of the issue | CONSUMER LETTER |
City and State | WILLIS, TX |
VIN pattern | 3GTP1UECXEGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |