Issue ID | 1538170 |
Internal NHTSA # | 11180172 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | SIERRA 1500 |
Model Year | 2014 |
File date | 13/02/19 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | The vehicle 4wd system remains engaged and will not disengage. Upon further investigation the system effects steering and drivability. Also effects speed of the vehicle. The vehicle utilizes a code c0398 and show a message of the dash service 4wd. This is due to faulty software installed by the manufacturer. Will cause damage to mechanical parts if driven on the vehicle and is a safety hazard. Gm reference # issued to me when issue complaint of the out of pocket cost to update the software as required by gm to fix their operating system. My reference number is 9-5058496526. Same issue resulted in 2015 gmc sierras that caused gm to issue a service bulletin #28770. Software issues are not wear and tear components. Gm faulty software is the responsibility of the gm as they can cause safety and damage to the mechanical parts of the vehicle. |
Vehicle Mileage at Failure | 69500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SOUTH ATTLEBORO, MA |
VIN pattern | 1GTV2UEC7EZXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |