Issue ID | 1558486 |
Internal NHTSA # | 11203244 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | SIERRA 2500 |
Model Year | 2016 |
File date | 21/12/18 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Vehicle has been into gmc dealership service facility five times, in the span of 3 months. All service/maintenance has focused on loose steering and un-commanded vehicle pull. Issue reoccurs immediately following service. First issue was extremely non-responsive steering, where i could move the steering wheel multiple inches in either direction with no movement or reaction from the vehicle. Compounded with steering wheel had to be held off of center to make vehicle travel straight. Gmc dealership service technician performed gm recommended fix, which did not resolve the issue. Returned vehicle to gmc dealership service department, where they found the steering gear, steering box and pitman arm to be damaged and thus replaced all items. This did not fix the issue. Returned the vehicle to the service department, where they found nothing wrong, and released the vehicle back to me the consumer with the persistent steering issue. The steering is loose. The wheel cants to the right if it is let go of, and when returned to center, the vehicle pulls to the left. Took the vehicle to a different dealer, and asked them to inspect the steering and suspension components. The dealership test drove the vehicle, noticed the right off center cant, along with the left pull, yet found nothing visually wrong with the steering or suspension. They are refusing to further diagnose the issue as they claim their visual inspection found nothing wrong, yet when driving the vehicle there is a noticeable steering issue. 2016 gm heavy duty trucks have this as a known issue, yet gm has not acknowledged it or created a solution. This is a highly unsafe condition, where the steering is unresponsive, and veers the vehicle in un-commanded directions. |
Vehicle Mileage at Failure | 19000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | COLORADO SPRINGS, CO |
VIN pattern | 1GT11UE8XGFXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 04/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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Dealer's ZIP code |