Issue ID | 1415448 |
Internal NHTSA # | 11034748 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | SIERRA 3500 |
Model Year | 2015 |
File date | 18/10/14 |
Component | SUSPENSION |
Product type code | VEHICLE |
Description of the problem | Vehicle was delivered to me with physical damage the one of the shocks. Part of the shock tube is crushed in, up high away from the roadway. Most likely cause is damage during vehicle transportation from factory. Two dealerships have confirmed this is the most likely and possible cause. I have brought the vehicle in at least 3 times to a dealer, and have been told that only the dealership i purchased the vehicle from can perform the warranty work for this repair. I have also called gmc customer service number in the owners manual and made a complaint there as well. I was told the same thing by the person handling the complaint, that i would have to take the vehicle to the dealership that i purchased it from. The person said they would look into it further, but never called me back. The dealership i purchased the vehicle from is located in another state, hundreds of miles away. It is not practical to drive hundreds of miles away when a local dealership can perform warranty work. |
Vehicle Mileage at Failure | 5 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN FRANCISCO, CA |
VIN pattern | 1GT424E88FFXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 04/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |