Issue ID | 1572092 |
Internal NHTSA # | 11219404 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | TERRAIN |
Model Year | 2019 |
File date | 31/05/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I purchased a 2019 gmc terrain vin: [xxx] on jan 17, 2019 at rizza buick gmc 8415 w. 159th street, tinley park il, 60487, on january 17, 2019. This was my first brand new car and i was excited. I traded in a 2014 gmc terrain in the process, knowing i would be upside down on the loan. I had the first service done on april 23, 2019 at said dealership. At that visit i explained that i was hearing a noise on the passenger side vent even when the hvac was not running. I was told nothing was detected and my vehicle was fine on may 24, 2019, i drove my vehicle to memphis tennessee with my family for memorial day. On may 25, 2019 the check engine light came on, i was losing power to the engine. That same night customer service towed my vehicle to sunrise chevrolet buick gmc, 1800 covington pike memphis, tennessee 38128, a nearby gmc dealership and set up a rental car in the area for me to drive. Because it was the holiday, enterprise was closed, and i had no vehicle to drive for two days. This was an inconvenience to me and my family, i had to alter my trip plans that were made back in february 2019. On may 27, 2019 i was told by [xxx] the technician at sunrise chevrolet that air box tube was loose and not properly installed and could have been done during my service i had done april 23rd. I was assured everything was okay and i was good to go. On may 31, while traveling back home the check engine light came on again. Same message on the dash and it was raining at 3am. I was close to home and was able to make it to the dealership that i purchased it from. My vehicle has been in service since may 31, 2019 and i am just finding out that i have a part that is on national back order. I am not satisfied with my experience an i am reaching out to you to resolve this matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 11000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | UNIVERSITY PARK, IL |
VIN pattern | 3GKALMEV8KLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |