2002 Gmc SONOMA Steering Column Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Gmc SONOMA 2002 steering column. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Gmc SONOMA 2002 steering column and complaints other owners have filed.
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2002 Gmc SONOMA Steering Column Problems, Complaints and Defects

 Issue ID666436
 Internal NHTSA #10220734
 ManufacurerGENERAL MOTORS CORP.
 BrandGMC
 ModelSONOMA
 Model Year2002
 File date25/01/06
 ComponentSTEERING:COLUMN
Product type codeVEHICLE
 Description of the problemOn 1/25/06 i took my 2002 gmc sonoma pickup truck to allen gmc in laguna niguel, ca to have them check out a clicking noise i was hearing in the steering system. In addition, the steering wheel had excessive play in it. The dealership called me and informed me that the intermediate steering shaft (gmc p/n 26056116) needed to be replaced at a cost of 244. 90 plus 188. 00 for labor. I had the repair done and the problem was resolved for a while but in december 2007 i noticed that the same symptoms (clicking noise as well as excessive play in the steering wheel) were back. I took the truck to allen gmc with a copy of the invoice (inv # gccs358357)for the original repair. The service writer acknowledged that the problem had returned but said that the repair and parts were out of the 12 month warranty period. I told him i was dissatisfied with their inability to fix the problem at their cost and was given the phone number to their national customer satisfaction line (800 gmc-truc). I called this number on 2/15/08 and told the customer service rep (terri at ext 21714) about the problem that i had fixed and that it had returned less than 2 years later. She gave me a file number of 71-607365535 and told me i would hear back from her in a few days. On 2/18/08, terri called back to inform me that due to the age of the vehicle and the amount of time that elapsed since the repair that there was nothing that gmc would do for me. I explained to her that it is unreasonable to expect a customer to pay numerous times for a gmc part that clearly was poorly designed. I told her that i found several incidences on the internet of other people having this same problem with the same part and that gmc needs to acknowledge that they have a defective part they need to fix at their expense. Since this defective part is an integral part of the steering system, i think it is is imperative that gmc fix it and not cause the consumer to pay for their poor design.
 Vehicle Mileage at Failure54386
Number of Occurences2
Source of the issueNHTSA WEB SITE
 City and StateDANA POINT, CA
VIN pattern 1GTDT13WX2KXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase05/09/04
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders6
Drive train type4WD
Transmission typeAUTO
 Vehicle speed55
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's nameALLEN GMC
 Dealer's telephone number949 582-5250
 Dealer's cityLAGUNA NIGUEL
 Dealer's state codeCA
 Dealer's ZIP code92677
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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