Issue ID | 868261 |
Internal NHTSA # | 10411786 |
Manufacurer | HONDA (AMERICAN HONDA MOTOR CO.) |
Brand | HONDA |
Model | ACCORD |
Model Year | 2010 |
File date | 29/06/11 |
Component | VISIBILITY |
Product type code | VEHICLE |
Description of the problem | We were driving on the highway when we started hearing a cracking noise coming from the sunroof. My boyfriend looked up to see the sunroof cracking. He quickly closed the sunroof cover just before the glass shattered. No construction vehicles or heavy equipment were in the vicinity. No rock or other projectile hit the car. *tt i contacted my local dealer and left a message for the service manager. I contacted honda customer service the next day and got a case number. I dropped my car off at the dealer the following morning with the understanding that the dealer's general manager would take a look at it. Before lunch, i got a call from the dealer that honda denied my claim for a warranty repair, stating it was accidental damage. I contacted honda and the regional care manager stated that it could have been caused by a small rock. I was told to go through insurance. I called my insurance. They agreed it was unlikely that it was accidental damage and would want to look at the vehicle to understand if they should try to get money back from honda. I dropped my car off at the glass company. The company had to order the glass from honda as it's not regular window glass carried by their vendors. We spoke to a few service writers and a service manager - none had ever seen anything like that. The glass company also said that they never saw anything like it. Sunroof glass is thick and tempered and should not shatter like it did. *tt |
Vehicle Mileage at Failure | 11410 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WOODBRIDGE, VA |
VIN pattern | 1HGCP3F85AAXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |