Issue ID | 1693637 |
Internal NHTSA # | 11361563 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | CIVIC |
Model Year | 2017 |
File date | 28/09/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I purchased a 2017 civic hatchback ex w/ sensing in late may 2017. In may 2020, the ac stopped working. They told me it was the condenser and that they could give a "goodwill" replacement for about $350. At that point i was aware of the condenser extended warranty so accepted due to the compressor being the stated issue. With the pandemic i have not been driving a lot, but i noticed in september 2020 that my ac was not working again. I brought it back to the dealer, and now they say it is the condenser that is broken. However, the sb-19-091 does not apply to hatchbacks. This is ridiculous as it's clear even from a cursory search that hatchbacks are also impacted. They offered another "goodwill" fix that is even more expensive than the first one. When i called corporate they initially refused to forward my case. It's suspicious that the first time i brought it in they said the condenser, which at that point they never told me was not covered, was not leaking and instead said the compressor. Now, it is suddenly the condenser and is not in warranty either. I expect if the condenser gets fix something else will be wrong. Honda needs to stop deflecting customers on this issue and fix their cars. This is a safety issue as it gets very hot in my region and it is not healthy to remain in an enclosed hot space for hours at a time. |
Vehicle Mileage at Failure | 48000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | OCEANSIDE, CA |
VIN pattern | SHHFK7H67HUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 15 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |