Issue ID | 1307688 |
Internal NHTSA # | 10894877 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | CR-V |
Model Year | 2010 |
File date | 10/08/16 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Takata recall... Honda's misleading instructions regarding, denied temporary workaround for, and liability release waiver requirement.... In march 2016 i get a letter from honda corporate informing me of the recall that said do nothing and that i would be contacted when parts were available in summer. When i called the dealership today (august) to follow up, i was told that because i hadn't called the dealership in march, they never ordered my parts. I read them the letter, verbatim, and asked where does it say i was suppose to call the dealership before you'd order parts? Rep had no answer. The letter also spoke of a provision for "temporary alternative transportation," yet when i asked the dealership what that was about, i was told they didn't know anything about that. I called national honda to complain about this. I was told that the letter that would have told me to call the dealership had "been delayed" but that the dealership should have offered me a loaner. I called back, and was told that to get a loaner i must drive the unsafe car to them to have the mileage verified, then, sign a waiver releasing honda from liability if something happened when i drove that unsafe car home. If the vehicle is so unsafe to drive that i must sign a waiver to take it home, then why do they require me to drive it there so that they can see how many miles are on it? Also, to pick up the loaner car, i'd need a passenger to drive it home while i drove the unsafe vehicle home, but this would put the passenger at risk when we drove to honda so that they can see the mileage and to pick up the loaner car. The logic escapes me. Have someone drive a loaner car to my home, have them look and verify my mileage while they're here, and then no one has to drive the unsafe car! |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | TAMPA, FL |
VIN pattern | 5J6RE3H39ALXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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