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2011 Honda CR-V Air Bags Problems, Complaints and Defects

Issue ID	1306060
Internal NHTSA #	10893539
Manufacurer	Honda (American Honda Motor Co.)
Brand	HONDA
Model	CR-V
Model Year	2011
File date	30/07/16
Component	AIR BAGS
Product type code	VEHICLE
Description of the problem	Takata recall 7-21 - we scheduled to drop off our vehicle at valley honda regarding driver and passenger airbag recall. Received rental. No contact with anyone from honda until 7-30 - received message in the middle of the day saying the vehicle is repaired arrived at dealer at 3pm, where they minimized the fact that only the drivers airbag was replaced, and advised "there was nothing they could do" and i had to contact honda directly, (hondas dept that handles this, is closed weekends) was forced to take unsafe vehicle or pay for the rental at the end of the day on a saturday. Contacted honda and spent an hour on the phone, was told it would be escalated and i would hear back. 8-2- called honda, no resolution, was told it was not escalated, had ticket escalated. 8-5 - still no contact from honda, called them, was told nothing has changed, but they will escalate to management 8-5 1pm - heard back from honda that someone will review it and get back to me possibly in the next 1-2 weeks. Honda is intentionally misrepresenting the repair process, pushing my family into a corner and forcing us to take our vehicle, dealers are doing nothing to stop this nor to resolve the issue. They are hoping by prolonging this process that customers will go away. Hondas own site advises that loaner or rental will be provided if the driver airbag needs to be replaced, and only separates out if the passenger only needs to be replaced. My situation was both driver and passenger until i was forced to take it. Service manager signed document acknowledging delivery of unsafe vehicle. I currently have a toyota passenger only airbag recall, that they are providing alternate transportation no questions asked because i also do not feel safe driving it.
Vehicle Mileage at Failure	78008
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	WAYNESBORO, VA
VIN pattern	5J6RE3H59BLXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	30/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMHSW81UBCU913888 W0LGM57CX91021122 5NPEC4AB3DH666573 JMBXTCW4WAZ006564 WDD20440482A44627 MA3GFC31S00287115 TRUZZZ8J391009707 MM8UN201400910642 WAUF8AFC7HN075770 TMBCC61Z758019898 KNAPB8125G7861230 5UXKR0C34H0V68976

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2011 Honda CR-V Air Bags Problems, Complaints and Defects, Recalls and Failures

2011 Honda CR-V Air Bags Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?