Issue ID | 1402355 |
Internal NHTSA # | 11018967 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | CR-V |
Model Year | 2011 |
File date | 20/08/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I drove with my husband to a grocery store. After stopping the car in the parking lot and turning off the engine, i was unable to open the driver side door. We were able to open the passenger side door, so i slid out over to that side and exited the vehicle. We locked the car and went into the store. When we returned to the car, none of the doors would open. I went back into the store to call aaa while my husband continued trying to get the doors open. He was eventually able to unlock a passenger door, so i entered on that side, slid over to the driver seat, started the car and drove home. This was on sunday 8/20/2017. On monday we took the car to the honda dealer to have this problem fixed. Again, the driver's door wouldn't open. We went inside to talk to the desk people. The honda service man wanted to see this for himself, so he took a key out to the car and started trying to lock and unlock doors. He ended up getting all the doors locked and none would open. The honda people worked on the car. They were eventually able to get a passenger side door open, but could not get the driver side door open until they removed that door panel while working on the inside of the car. The got it fixed. Their "labor and parts" description says "driver door lock actuator failure." this is a very dangerous situation. Fortunately we were not locked inside the car, like we were on 8/6/2015 (see complaint number 11018955). |
Vehicle Mileage at Failure | 51300 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PALM BAY, FL |
VIN pattern | 5J6RE4H33BLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |