Issue ID | 1641639 |
Internal NHTSA # | 11307127 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | CR-V |
Model Year | 2017 |
File date | 27/12/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | This is a continuation of complaint 11307119 in which i had to tow car to dealership for service. I received a call after christmas that my car was ready for pickup and there was nothing wrong with it but it was out of gas. I went to pick up the car and was charged $100 plus for the three gallons of gasoline. I got in the car, started it, it was running rough then as i started to leave all the warnings came up again, i pulled back around to the service bay and got the attention of the service rep and showed him the warnings on the dash. He got a technician and hooked up a diagnostic tool but said he saw no codes, so he got a computer and hooked it up and said all he saw was an evap code, but all the warnings were on display. I was told to leave car so they could check further. I left in the loaner. A couple days later i was called and told they would need to tear the engine down to try to find the problem and i would need to approve the work and agree to pay if it were deemed not covered by warranty. I agreed. I was later called and told it needed to have the injectors replaced and it would not be covered and the cost would be $1440. I told the rep the car was not safe to drive and they should continue with the repair.. Later that day i called and was told i could pick up the car, i went to get the car and was told it had not been repaired and a note was on service record that the customer had declined to have the car repaired. I was very confused and upset. I commented about my displeasure and concern for safety, i was told i received great service especially since i did not purchase care there. I was also charged $300 plus and the car was not repaired and unsafe. I asked to see service manager but was told he was not in. I paid the bill and left. Before i got home the car went into limp mode again and all the warnings came up also. |
Vehicle Mileage at Failure | 80000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NEBO, NC |
VIN pattern | 2HKRW2H89HHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |