Issue ID | 1558858 |
Internal NHTSA # | 11203486 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | CR-V |
Model Year | 2017 |
File date | 24/01/18 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Received 'important safety recall' (nhtsa recall 17v-442) dated 'january 2018' from honda automobile division (attached). Recall related to various dangerous conditions which could result from manufacturing or design defect(s) relating to (gasoline) fuel system. Accordingly, vehicle was taken to honda dealer for repair on 01/24/18 prior to appointment time of 10:15 a. M. Honda service consultant was advised at the time the appointment was made that lessee or her representative would need to wait for the repair to be completed because of the long commute involved. Per honda recall notice, the repair was to "... Take approximately 1 hour 15 minutes." in fact, it took 3 hours 27 minutes. (see attached.) during the course of the repair, the service consultant advised lessee's representative that the technician "hasn't done one of these before", and that "i've got the shop foreman on it now." having obviously incompetent personnel handle such a repair is patently irresponsible and subjects consumers to unnecessary dangers, not to mention wasting consumers' time. Honda obviously does not take its responsibilities to its customers seriously. |
Vehicle Mileage at Failure | 4687 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DECATUR, GA |
VIN pattern | 5J6RW5H38HLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |