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2019 Honda HR-V Unknown Or Other Problems, Complaints and Defects

Issue ID	1711925
Internal NHTSA #	11384067
Manufacurer	Honda (American Honda Motor Co.)
Brand	HONDA
Model	HR-V
Model Year	2019
File date	09/12/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	I have a 2019 hr-v ex-l that i bought new in october of 2019. On 12/9/2020, on my way to work, i was driving about 55 mph on a highway and i heard a loud pop. I opened my sunroof visor to find that my sunroof had shattered. I closed the visor immediately, so that glass would not fall on me. I called the dealership to let them know that i was bringing it in, and to ask if this would be covered under warranty, and was told no. When i arrived at the dealership, the technician said that it looked like a rock had hit it, and that is considered a road hazard, therefore it would not be covered under warranty. I let them know that there were no cars around me at the time of the incident, so i did not think it was possible for a rock to hit it. Additionally, there was no evidence of a rock strike, and the glass had actually broken in a way that the edges were raised up from the vehicle and not down, which i would assume would be conducive of a rock strike. They then told me that sunroofs don't just shatter on their own, so something had to have hit it, and that i should claim it on my insurance. My car was repaired, i picked it up, and paid the $1,053. 45 bill for the sunroof replacement out of pocket. I have since done quite a bit of research, and it seems like there is in fact, a significant precedent for sunroofs spontaneously shattering. I found multiple instances, several recalls from other manufacturers, as well as multiple class action lawsuits being filed for this exact situation. Additionally, i found multiple articles and quotes from glass professionals, as well as engineers, stating that it is physically impossible for a rock that has been kicked up from another vehicle to achieve enough velocity to shatter tempered glass on a horizontal plane. I am in contact with the general manager of the dealership, hoping they reimburse me, but no luck so far.
Vehicle Mileage at Failure	26228
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	CAMANO ISLAND, WA
VIN pattern	3CZRU6H7XKMXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KNDPM3ACXL7731317 1C4RJFCG1HC659151 JYACJ01C51A018357 MDHBN7AD2DG030733 5TFHW5F16EX392303 WDC1641221A301922 1G6AA5RXXF0143077 WDCED6EB8JA104572 WF0DXXGAKDDC59663 JNRAZ2NYRL9111852 KMHEB41C2CA277680 VSSZZZKL6RR036842

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2019 Honda HR-V Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2019 Honda HR-V Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?